I would like to know what you might find in the logs. and our It works well with only one monitor connected, either connected via HDMI or via USB-C. Forgot your Intelusername Sorry, you must verify to complete this action. NUC, HDMI 1 -> can do the resolution 2560x1440. Click the Advanced tab. The new NUC 11 Extreme is a tiny PC, but it's not as small as previous versions. Are you using USB-C-to-DP adapter (plus DP cable) or USB-C-to-DP cable? Regarding your question about the Logs, I assume you mean the SSU report. Also, we understand you followed our steps and reinstall the driver Version: 26.20.100.8141. Irt is defenitly something in the NUC. (Repeat steps 6.1 through 6.4 until the device gets listed as"Microsoft Basic Display Adapter"). 000031497, Last Reviewed For example, on some Dell Ultrasharp* monitors, you might need tochange the monitor's default DisplayPort mode. now that i have the 2 monitors. Try connecting a different display to the Intel NUC. So the Cables go directly from computer to screen. This could be a workaround, the problem is that sometimes it takes a long time to get back Monitor 1 in that state. If not, repeat step 3. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. Hi, I also experienced problems with the hdmi outputs of this model. Thank you for posting on the Intel communities. With 16GB of RAM, maximum 8GB is assigned for Graphics Memory. Also it is absolute nonsense that you would need 4-8GB VRAM for 1440p! Anyone at Intel actually testing these things? i bought usb-c to display port, and hdmi to display port I tryed Windows 10 and 11 and both have the same result. This is the USB C port closer to the 12-20V DC Input Jack. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. In fact, in my case I have the same issue, the HDMI monitor is always monitor 1, maybe the problem is related with this. Both monitors can handle a resolution of 2560x1440. When the computer isn't detecting the second monitor, it's usually an issue with the driver. Intel technologies may require enabled hardware, software or service activation. Visit our corporate site (opens in new tab). Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? But no difference. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. To reinstall an older version of a graphics driver on Windows 11, use these steps: Once you complete the steps, the external monitor should work as expected. Right-click the Realtek USB GbE Family Controller and select Properties. Here are my answers: 2) I just have these two Lenovo L27m-28 monitors. If you require a response, contact support. Please click the verification link in your email. Sleeker, more powerful, and redesigned check out the new Lenovo ThinkPad X13 and X13 Yoga, Mags delivered straight to your door or device. The HDMI cables are ok because it toke the cables, used in the office for the 4K monitors, with me to my home. Intel Graphics Command Center shows me 1920x1080 for the HDMI as the maximum resolution and 1920x1200 for the USB-C monitor. Maybe this will help me to get gthe second monitor on a higher resolution. Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). Let us know if you still need assistance. Was the behavior the same? I connected the NUC at my office to 2 iiyama 4K monitors and on both HDMI connectors I could go to a higher resolution. Both monitors can handle a resolution of 2560x1440. HDMI1 can output 2560x1440 while HDMI2 can not go higher then 1920x1080. EreskiFebruary 20, 2020, 6:35pm #28 Hi. Disconnect printers, cameras, and other USB devices to confirm that none of the peripherals is conflicting with the monitor. Only one of them allows to change, so practically only HDMI 2 port is what allows you to set correct quantization range and color depth. Open System > Display > Multiple displays. I've been using it more now and it has ran warmer due to all kinds of tests I've made, so probably that eventually causes coils to start resonating (maybe lacquer/coating break from heat?). I changed monitors and cables but always the same outcome. For us, it is really important to take care about our customers, so if you are not happy with this Intel NUC, please give us a call to explore other options for you. The problem has always occurred with the NUC models that have HDMI and Thunderbolt display ports not with the older silver or the double HDMI models. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. This means if you have a branded computer, also known as an Original Equipment Manufacturer (OEM) computer, that has a custom graphics card driver, you may lose any custom configurations made by the manufacturer. We appreciate all feedback, but cannot reply or give product support. Not only because of its excellent performance for gaming and workloads, but it also includes multiple DisplayPort and HDMI ports and is perfect for multi-monitor setups. Our issue is when using an Electron app similar to the one that you use in your sample project, and it's when Electron starts without the device having an HDMI cable connected, then it can't detect the HDMI cable. Thanks for the explenation. I have attached a screenshoot during startup. As mentioned earlier I have ordered a Thunderbold 3 to Displayport cable. It looks like a combination problem of the NUC11 and the Asus monitors. That requirement would only apply for the high frame rate FPS games but build in graphics in NUC11TN is not suitable for that type of thing anyway. We use only cables in our environment USB-C to DP, USB-C to HDMI, etc. // Performance varies by use, configuration and other factors. There was a problem. Thank you for the feedback. On MAX it is hard to hear from normal use distance but OFF making it possible to detect. You can find more choices in our best computer monitor roundup. // Your costs and results may vary. Forgot your Intelusername Thanks for your answere. 4- What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? I checked Windows 10 and 11 and both show this problem. // No product or component can be absolutely secure. Hi, are you able to check it with the Thunderbold output? Under the "Additional options" section, click the. Thank you@Jean_Intel. Check if there are drivers or firmware available for your monitors? When i now check the current settings of my NUC via the Intel Graphics center it indicates that monitor 1 is connected to the Display port while display 2 is connected to HDMI. Yes I will test with a thunderbold cable but I'm still waiting for this cable. Please do not enter contact information. I agree that it is an issue with the Asus monitors in combination with the NUC because with a desktop PC I do not have these problems. 8- Once the latest driver has been installed, enable the internet connection again. 10/18/2022. for a basic account. I will post back as soon as I have more information. We have not heard back from you, so we will close this thread. If you sign in, click, Sorry, you must verify to complete this action. Based on this image, is it the one labeled with the letter "G"? D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. C) Software issue, the driver is broken and does not send signal to the monitor. Is it possible that a component is resonating? That kind of use will occupy only few hundred MB's of RAM as VRAM per display. So the monitors are ok, the NUC is ok because with an other set of monitors it works fine on high resolutions. Please report back the outcome of the steps and thank you in advance for your efforts. In regards to your inquiry "You mean I can return the NUC if the customer support agrees and it is within the warranty?". They can both handle a resolution of 2560x1440. Check that the monitor is plugged into a power source. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: Run the latest BIOS firmware: BIOS Update and Recovery Instructions for Intel NUC with Visual BIOS. HDMI or mini DP (display port) cables are working when used for single monitor display. Intel NUC NUC8i7HNK Windows 10 (64-bit) Graphics Chipset: Radeon RX Vega M GL Graphics Step 1: Right-click your desktop and select the Display Settings option on the resulting pop-up menu. By signing in, you agree to our Terms of Service. By signing in, you agree to our Terms of Service. 3. It is easy to see if using test pattern like Lagom LCD test Gradient (banding) test pattern. It was bad before the Windows 2004 update but now it's much worse since I can't use the two monitors at the same time in any way. Affected Devices All Dell Monitors All Dell Notebooks with Intel Integrated CPU I've updated all the drivers. Please click the verification link in your email. The USB-C in the meanwhile recovered but remained black. // See our complete legal Notices and Disclaimers. Make sure monitors or TVs are running the latest firmware. PS: Cables are brand new and has been tested and works perfectly fine! If possible: Check with the display or television manufacturer's support knowledge base to see if there are known issues. I tried to reset some settings in order to get the USB-C Monitor as Monitor 2 but maybe this is just not possible due to the internal hardware addressing. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: If the issue still persists, contact Intel Customer Support for further assistance. 1440P display requires 4GB-8GB of VRAM. How are the monitors configured? I used the Balance mode. Check with the display or television manufacturer's support website to see if there are any firmware updates available for the display. So is it only one "Graphic Thunderbolt port which is suppose to work? But for your information I took today the Nuc with me to my office. Which port are you using to connect the displays? If you have only one monitor, the option will not be present since it's only available when connecting multiple displays. Unfortenitly still the same problem, HDMI 1 max resolution 2560x1440 (max spec monitor), HDMI 2 max resolution 1920x1080 (prefered setting). Why? In my case only HDMI was working and now I could select 2560x1440. Dont have an Intel account? // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. I have no cable so i can not test it. Also, if you can try the latest graphics version 27.20.100.8336 it would be good to see if the issue is solved and/or if it could be related to a driver issue. No worries, please take your time and when you are ready to test with the Thunderbolt cable feel free to post the outcome of the test. Diaplay 1 is at 1920x1080@60p and Display 2 is at 1920x1080@60p. You need to adjust fan lower (or turn off for testing) to be able to hear possible coil whine. The Intel sign-in experience is changing in February to support enhanced security controls. So, again it is an issues between the NUC and the Asus monitors. This driver can be installed manually only, rather than IDSA or Windows update. Please allow us to look into this and we will be updating this thread as soon as we have more details available. Or am I wrong? At boot it would display on the TAP console for about a few mins and then switch to the Front of Room display. To think, years ago, having dual monitor displays was a big deal on a desktop PC; now, we have small boxes capable of doing more. Windows 11 recognized the Asus monitors with these drivers. Both monitors can handle a resolution of 2560x1440. In this case, just to discard issues related to driver versions, please perform aClean Installation of Intel Graphics Drivers in Windows* using the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. Very strange. If you need any additional information, please submit a new question as this thread will no longer be monitored. By default, Intel SSU will take you to the "Summary View. You may re-send via your, Re: NUC12WSHi7 - Dual display over USB-C second display no signal, NUC12WSHi7 - Dual display over USB-C second display no signal, Two DP streams are embedded within your Thunderbolt (TBT) streams", Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics. Do you work for Intel? If you must replace your graphics card, the RTX 3080 is a great option. However, it might also be a physical connection problem. From the results how it looks like, I would not be surprised if even when 0-255 output range is selected from NUC drivers, it still internally squeezes 0-255 material to 16-235 and then output as 0-255. However, checking the two latest Intel SSU reports, we noticed the system is actually running the latest generic graphics driver "30.0.101.1340". Was everything working fine before? I had this with one of my desktop PCs. Extended or mirrored? If nothing else can be done, just close this case. Please let us know the outcome or if you have additional inquiries. Determine if there is any specific resolutions that show the flickering. i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. Sign in here. You can also try the quick links below to see results for most popular searches. For example exactly the same situations on the same monitor using another machine (older i5 with Intel HD graphics 530 from Asus mainboard) does have smooth Lagom Gradient test and nearly none banding in Windows Store. 6.4- To attach a file, you must click the Attach option on the bottom left-hand corner of the response box. You may start the process from Step 6. Please click the verification link in your email. No, it is definitely not from the fan but coil whine. Anty way, I suggest to wait for confirmation from Intel or other users. Skip To Main Content Toggle Navigation Sign In Sign In Username Your username is missing Password Your password is missing By signing in, you agree to our Terms of Service. With this configuration I could do always the resolution of 2560x1440. You can also try the quick links below to see results for most popular searches. Content Type By signing in, you agree to our Terms of Service. profile. Future US, Inc. Full 7th Floor, 130 West 42nd Street, You can quickly resolve this problem by updating, reinstalling, or downgrading the driver to resolve the connection issue. Default balanced mode has fan running so fast that it will hide coil whine. You can easily search the entire Intel.com site in several ways. It offers a great mix of speed, reliability, outstanding customer service, and affordability. HDMI 2 can output a maximum resolution of 1920x1080. // No product or component can be absolutely secure. Click on "Next",save the report and attach it to your response. Sounds like there is a problem with a firmware version or driver. B) Hardware issue, I.E one of the port is broken. Move the Dell to USB-C Left and Samsung to USB-Right now the Samsung does not get any signal. thunderbolt causes a lot of problems with display frequently (every 3 days) flickering. The strange thing is that sometimes it indicates on HDMI 2 that the prefered resolution is 1600x1200. Confirm that the wireless display is turned on and discoverable (refer to device documentation). If you sign in, click. You can also try the quick links below to see results for most popular searches. Locate the display controls and switch to the correct input port. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. In my case I can set HDMI 1 to the higher resolutions. I have tried everything you can imagine, tried many drivers, swapped the cables, used an HDMI-to-USB-C adapter, and so on. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. Step 2: The Settings app opens with the Display panel loaded by default. 3. Ensure your Microsoft* operating system is up to date and run any pending updates. You should download and install this driver manually. Check the system information in the log. Hi, I had such a great response from the team here so posting another one. The display even features a 144Hz refresh rate. You asked me some questions and here below are the answere's : 1. I had this with one of my desktop PCs. 5. Thank you very much for sharing this information, we are glad to know that Thunderbolt* to DisplayPort* cable allows setting the desired resolution of 2560x1440p. We appreciate all feedback, but cannot reply or give product support. Intel NUC products supporting HDMI* and DisplayPort* connectors. Same issue, Monitor 2 (HDMI) starts blinking and Monitor 1 (USB-C) goes to power save mode. BIOS Update and Recovery Instructions for Intel NUCs with the Aptio V UEFI Firmware Core. This should lead to the problem resolution. You can easily search the entire Intel.com site in several ways. The left monitor is the HDMI and the right one is the USB-C. 6.3- To save your scan, click Next and click Save. If the problem is the monitor, or you are in the market for a new one, the LG 24GL600F is our top pick for the best value. Please click the verification link in your email. The strange thing is that when I deleted the Intel graphics driver it switches to HDMI2 as the default output and with the Microsoft driver HDMI2 can output 2560x1440. orpassword? Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. You may re-send via your Select Device Manager. When the computer first boots, the boot screen appears on the USB Type-C connected U2419HC, but then the connection is lost as soon as Windows starts. Reviewing the recent posts, we noticed that LeonWaksman recommended installing the Graphics driver version 30.0.101.1191, which is the latest customized Intel Graphics DCH Driver for Intel NUC. Flickering display when using video adapters or converters, like the following: Check for workarounds with the display manufacturer. Usecables no longer than 6.5 feet or 2mts to ensure signal integrity. Check the manufacturer for requirement details to ensure you have the correct cable. orpassword? Reddit and its partners use cookies and similar technologies to provide you with a better experience. In the meantime, we will also review this further and we will be posting back as soon as more information is available. With the information, I will resume the investigation of your issue. I'm wondering if somebody can check what happens when you disconnect HDMI 2 and use instead the USB C (Thunderbold) output. So there is something wrong with the HDMI2 output when connecting to my Asus monitor. My monitors also have a displayport. Scroll down and click . Sign up here Also, please review the following suggestions: Please report back the outcome of the steps. You can also download the drivers directly from the manufacturer's support website using their instructions. Only HDMI1 could do 2560x1440. This sounds not good. Click the menu where it says "Summary" to change to "Detailed View". Click on "Detect" in Detect other display line. Both monitors can handle a resolution of 2560x1440. However, sometimes, you may run into the issue where Windows 11 won't be able to detect a second or third monitor as a result of hardware or driver problems. Maybe this is some incompatibility issue, I don't know. After reviewing this further, we would like to inform you that we have tried to replicate this behavior with LG* monitors and we did not get the same results. It does work if I run the connection over HDMI --> DVI. https://www.amazon.co.uk/gp/product/B09J2F57VV/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&th=1. EM "I have also put in a "USB Disk" and that did work I.E I could access my files. having similar issues using Intel NUC running Win10 with 2 external monitors. Forgot your Intelusername Since you mentioned that you are happy with the Intel NUC and now you can have higher resolutions with the Thunderbolt* to DisplayPort* cable, we will proceed to close this thread now. Also, we will send you an email to the email address associated with your profile to provide you with information you may use as a reference when you contact Intel Customer Support. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. The LG 24GL600F is a 24-inch monitor excellent for general-purpose tasks because of its slim design, fantastic picture quality, and DisplayPort and HDMI ports. 2. AReport for Intel Graphics Driversfollowing the steps on the link. Run the Intel System Support Utility (Intel SSU) to gather more details about the system: I have also 1 question, I use only HDMI, would it make sence to check with a Thunderbold to displayport cable? 5- Right-click the Windows Start button. profile. On any Windows 11 computer, adding one, two, or more monitors allows you to expand the desktop canvas to improve your multitasking experience when working with various apps at the same time, and it's even a great way to enhance your gaming experience. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html, NUC 2nd Monitor Waking issues - Intel Communities. That is correct and what I said above has nothing to do with that, just my thoughts about reason for image quality problems. // Your costs and results may vary. Hopefully Intel will fix this soon. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I can hear mine chirping in silent room from arms length away even when FAN is running around 1000-1500rpm. In order to check this further, could you please provide the following information? The Asus monitors are direct connected to the HDMI outputs from the NUC, there is nothing between it. I have "extend these displays" configuration. Download and install theIntel Management Engine Driver. i bought usb-c to display port, and hdmi to display port. Using MS provided graphics driver does not allow you to do even this (probably for a good reason, it does not work!). When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Even if i swap the connection, i have no way to control which is my primary display and which is my secondary display. I did some more testing via the Intel Graphics center. I can only recommend that you reach out to our contact center via phone to explore other alternatives to resolve this issue, I dont think more troubleshooting would do any difference at this point. See Intels Global Human Rights Principles. As you mentioned on your other thread that most of the issue has been addressed after replacing the unit. Dont have an Intel account? Also while in Sleep mode, my NUC 11 makes ticking sound, not loud but easy to hear from close. I then will let you know the results. Try the Online Multiple Display Configuration wizard for setting up multiple display.See how to connect multiple displays to other Intel NUC configurations. Your NUC should be able to give you 2560x1440 easily for both monitors. Select Selective suspend in the menu and set the value to DISABLED. Click on the menu where it says "Summary" to change to "Detailed View". Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? This is our top pick for anyone looking to get started with a VPN. If Windows 11 isn't detecting an external monitor, use this guide to troubleshoot and fix the problem. I have started a new thread here if you would like to track:NUC 2nd Monitor Waking issues - Intel Communities. Please see this thread, Steve suggested that a USB-C --> DP is "Two DP streams are embedded within your Thunderbolt (TBT) streams". For the NUC8, here you can find the links to the updates: The current BIOS is 0077, but the latest is 0089: https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html. The problem is when I have the two connected at the same time. Check Device manager > Display adapters. The Intel SSU defaults to the "Summary View" on the output screen following the scan. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. Bios was updated just recently. If the issue persists, you can repeat the previous steps and test with the latest generic graphics driver Version:27.20.100.8280. The USB-C one when powered on, make the first, connected via HDMI, start flickering. Mine give 4K@60Hzfrom either HDMI as well as from USB-C. If I may jump into the conversation. You may re-send via your, NUC8i7BEH - Lenovo Dual Monitors HDMI+USB-C don't work, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (one monitor).txt, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (two monitors).txt, HDMI Firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE, https://www.intel.com/content/www/us/en/support/contact-support.html#@8. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. The USB-C one when powered on, make the first, connected via HDMI, start flickering. For more complete information about compiler optimizations, see our Optimization Notice. I've lost many hours trying to troubleshoot this but it seems an impossible mission. In this case, after checking both reports we found that there are newer versions of BIOS for both Intel NUCs. Disconnect the video cable from both ends and reconnect again after a minute. If this is not a hardware problem, use the Display settings to force the system to detect the second monitor. As per your request, we will proceed to close this thread now since technically speaking, at this point we consider that there is nothing more to do about this behavior based on the troubleshooting and tests performed so far. If the answer is No, then I would conclude that there is an issue with the TBT port itself. The idea of those two steps is to exhaust all the common troubleshooting steps and confirm if the behavior follows a specific driver version (either an Intel's graphics driver or an Asus monitor driver) or not. See Intels Global Human Rights Principles. do you still prefer O go back to the .1191 drivers? Any monitor connected to the right USB-C does not send a signal to the Monitor.

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